Order Status

Let's find your order.

Your order number will be located on the original order confimation email. A tracking number will be emailed following your order's shipment.

If you cannot locate your order number and would like to check the order status, please Contact Us

Frequently Asked Questions

You can check the status of your order in your account.

Your order will arrive within the date range communicated at checkout. Please note that processing time is built into the arrival date; we allow two business days for the order to be processed before shipment and business days are Monday through Friday, excluding holidays. Your tracking number will be emailed to your once the order has shipped.

When an order has gone through successfully, Radio Flyer will send an order confirmation and order number to the email address that was provided during the order. If you do not receive an email, please check the spam filter in your email. If you are still unable to locate your confirmation, contact Customer Service at customerservice@radioflyer.com.

We want you to be able to enjoy your new Radio Flyer toy as soon as possible, and our shipping team quickly processes your order to make this possible. Because of this, we can only guarantee an order change or cancelation within one hour of the order being placed.

If you are requesting an order change outside of our business hours, please email customerservice@radioflyer.com. Please include your order number and the full details of the change you want to make. Our Customer Service team will determine if we can make the changes on your behalf or if we will instead cancel the order, to allow you to replace it with your preferred changes.

If you are requesting an order change during our business hours, please call Customer Service at (800) 621-7613. Please have the credit card that you used for the initial order on hand at the time of your call.

Customer Service’s business hours, which are Monday through Friday from 8:00am CST to 5:00pm CST.

As long as you received one confirmation email with one order number listed, then only one order went through successfully. These charges on your card are pending authorizations tied to an unsuccessful attempt to make a purchase. For any order that failed, these authorizations will fall off of your account within 3-10 business days, depending on your bank. Unless you have received multiple order numbers, only one order has been received in our system.

If you would like to verify your order, please email Customer Service at customerservice@radioflyer.com. Please include the full name(s) used on the order so that our team can locate any order attempts.

We want you to be able to enjoy your new Radio Flyer toy as soon as possible, and our shipping team quickly processes your order to make this possible. Because of this, we can only guarantee a cancelation within one hour of the order being placed.

If you are requesting a cancelation outside of our business hours, please email customerservice@radioflyer.com. Please ensure that your order number is included in your email.

If you are requesting a cancelation during our business hours, please call Customer Service at (800) 621-7613. Please have your order number available.

Customer Service’s business hours, which are Monday through Friday from 8:00am CST to 5:00pm CST.

More Resources for your order:

Assembly Instructions

Assembly Videos

Contact Us

For fastest assistance, please complete the information below.

One of our Customer Service Representatives will respond with more information as soon as possible. We are open Monday — Friday, 8am to 5pm CST.

Please note the following:

Not all order changes can be accommodated once an order is placed. Some order change requests may require canceling your order, to be replaced on flyer.radioflyer.com

Changing a shipping address may result in a new order total, based on the applicable shipping costs and sales tax. Customer Service will provide the updated total for you.

First & Last Name*

Order Number*

Email Address*

Confirm Email Address*

Reason for cancellation or details of requested order change

First & Last Name*

Email Address*

Confirm Email Address*

Approximate Purchase Date (MM/YYYY)

Phone Number

Country*

Zip Code*

Product Model Number (please refer to warning label on product)

M.D. Code

Question/comment?*
Please provide as many details as possible, including the Radio Flyer model #, color, and MD # (if you currently have a Radio Flyer product).

First let us know:

I have a new product purchased within the last year with a missing or defective part
I have a product that was purchased over 1 year ago

If you recently purchased your Radio Flyer product in the USA or Canada, please fill out the information below to order parts that have been received defective or were not included with your Radio Flyer product. If your product is out of warranty and you need to purchase replacement parts, please visit our replacement part website.

Warranty Replacement Part Form

Contact Information

First & Last Name*

Phone Number

Email Address*

Confirm Email Address*

Country*

Address*

City*

State*

Zip Code*

Product Information

Model # of Product*

Product Name*

Color*

Date Purchased (MM/YYYY)*

Where Purchased*

Did you register your product?

Yes No

M.D. Code on the Product*

Reason for replacement part?

The MD Code is found on the warning label on the product

Parts Needed

Part #s can be found on the product instruction sheets.

QTY*

Part #*

Description*

QTY

Part #

Description

QTY

Part #

Description

QTY

Part #

Description

QTY

Part #

Description

Your warranty has expired.

Parts are available for purchase here. Please search by product type & model number to locate the parts you need. You can call us at (800) 621-7613 for further assistance.

Replacement Parts

Parts are available for purchase here. Please search by product type & model number to locate the parts you need. You can call us at (800) 621-7613 for further assistance.

First & Last Name*

Email Address*

Confirm Email Address*

Retailer Name

Retailer Location

Phone Number

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Zip Code*

Question/comment?*
Please provide as many details as possible.

First & Last Name*

Email Address*

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Where are you located?

What product are you looking for?

Phone Number

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Zip Code*

Question/comment?*
Please provide as many details as possible, including the Radio Flyer model #, color, and MD # (if you currently have a Radio Flyer product).

You can check the status of your radioflyer.com order by heading over to Order Tracking. No account is required.

First & Last Name*

Phone Number

Email*

Confirm Email*

Country*

Zip Code*

Order Number

Question/comment?*
Please provide as many details as possible.

Question/comment?*
Please provide as many details as possible, including the Radio Flyer model #, color, and MD # (if you currently have a Radio Flyer product).

First & Last Name*

Phone Number

Email*

Confirm Email*

Country*

Zip Code*

Question/comment?*
Please provide as many details as possible, including the model number and quantity you're looking to order.

Media Inquiry Form

First & Last Name*

Job Title

Media Outlet

Email Address*

Phone Number

Location (list city, state, country)

Deadline

Inquiry or Question*

Please note the redemption codes distributed through the Tesla Referral Program expired on June 30th, 2019. Please contact referralprogram@tesla.com with any questions.

Thank you for your interest in the Radio Flyer Testing Families Program! Participants in this program will be able to give direct feedback by submitting unbiased reviews online and participating in brief phone interviews with our Product Development team. All of the products are sent out at no charge and the participating family is able to keep the product once the testing has been completed. Participants can decline the testing opportunity if the product is not a good fit for his/her family. Participants must reside within the United States.

To be considered for this program, please complete the form below. At this time we do not have any current testing opportunities, but we will keep your information on file and contact you when a testing opportunity arises that fits your family.

First & Last Name*

Email Address*

Confirm Email*

Phone Number

Country*

Zip Code*

How did you hear about the Testing Families Program?

Child Information

First Name*

Last Name*

Birth Date*

First Name

Last Name

Birth Date

First Name

Last Name

Birth Date

Phone: 1-800-621-7613 or +1-773-797-9125 Mail: 6515 W Grand Ave | Chicago, IL | 60707Located Internationally?

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