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Frequently Asked Questions

Radio Flyer does not have paint available, as it is propriety. Paint that is similar, but not exact, in color may be purchased from a store using the PMS (Pantone Matching System) numbers below: Red: PMS 187 Dark Pink: PMS 1925C Light Pink: PMS 1905

If you don’t see your model listed online, we may still have parts available for purchase. To see if we still have a particular part, please contact customer service at (800)621-7613 or email us at customerservice@radioflyer.com.

Radio Flyer ships our replacement parts internationally; however, orders shipping outside of the United States will need to be processed with Customer Service, as this option is not currently available on our replacement part website.

Please email Customer Service at customerservice@radioflyer.com to receive a shipping quote prior to placing your order. Please include your shipping address and information regarding which part(s) you are looking to order; our team can then reply with next steps within one business day.

Contact Us

For fastest assistance, please complete the information below.

One of our Customer Service Representatives will respond with more information as soon as possible. We are open Monday — Friday, 8am to 5pm CST.

Please note the following:

Not all order changes can be accommodated once an order is placed. Some order change requests may require canceling your order, to be replaced on flyer.radioflyer.com

Changing a shipping address may result in a new order total, based on the applicable shipping costs and sales tax. Customer Service will provide the updated total for you.

First & Last Name*

Order Number*

Email Address*

Confirm Email Address*

Reason for cancellation or details of requested order change

First & Last Name*

Email Address*

Confirm Email Address*

Approximate Purchase Date (MM/YYYY)

Phone Number

Country*

Zip Code*

Product Model Number (please refer to warning label on product)

M.D. Code

Question/comment?*
Please provide as many details as possible, including the Radio Flyer model #, color, and MD # (if you currently have a Radio Flyer product).

First let us know:

I have a new product purchased within the last year with a missing or defective part
I have a product that was purchased over 1 year ago

If you recently purchased your Radio Flyer product in the USA or Canada, please fill out the information below to order parts that have been received defective or were not included with your Radio Flyer product. If your product is out of warranty and you need to purchase replacement parts, please visit our replacement part website.

Warranty Replacement Part Form

Contact Information

First & Last Name*

Phone Number

Email Address*

Confirm Email Address*

Country*

Address*

City*

State*

Zip Code*

Product Information

Model # of Product*

Product Name*

Color*

Date Purchased (MM/YYYY)*

Where Purchased*

Did you register your product?

Yes No

M.D. Code on the Product*

Reason for replacement part?

The MD Code is found on the warning label on the product

Parts Needed

Part #s can be found on the product instruction sheets.

QTY*

Part #*

Description*

QTY

Part #

Description

QTY

Part #

Description

QTY

Part #

Description

QTY

Part #

Description

Your warranty has expired.

Parts are available for purchase here. Please search by product type & model number to locate the parts you need. You can call us at (800) 621-7613 for further assistance.

Replacement Parts

Parts are available for purchase here. Please search by product type & model number to locate the parts you need. You can call us at (800) 621-7613 for further assistance.

First & Last Name*

Email Address*

Confirm Email Address*

Retailer Name

Retailer Location

Phone Number

Country*

Zip Code*

Question/comment?*
Please provide as many details as possible.

First & Last Name*

Email Address*

Confirm Email Address*

Where are you located?

What product are you looking for?

Phone Number

Country*

Zip Code*

Question/comment?*
Please provide as many details as possible, including the Radio Flyer model #, color, and MD # (if you currently have a Radio Flyer product).

You can check the status of your radioflyer.com order by heading over to Order Tracking. No account is required.

First & Last Name*

Phone Number

Email*

Confirm Email*

Country*

Zip Code*

Order Number

Question/comment?*
Please provide as many details as possible.

Question/comment?*
Please provide as many details as possible, including the Radio Flyer model #, color, and MD # (if you currently have a Radio Flyer product).

First & Last Name*

Phone Number

Email*

Confirm Email*

Country*

Zip Code*

Question/comment?*
Please provide as many details as possible, including the model number and quantity you're looking to order.

Media Inquiry Form

First & Last Name*

Job Title

Media Outlet

Email Address*

Phone Number

Location (list city, state, country)

Deadline

Inquiry or Question*

Please note the redemption codes distributed through the Tesla Referral Program expired on June 30th, 2019. Please contact referralprogram@tesla.com with any questions.

Thank you for your interest in the Radio Flyer Testing Families Program! Participants in this program will be able to give direct feedback by submitting unbiased reviews online and participating in brief phone interviews with our Product Development team. All of the products are sent out at no charge and the participating family is able to keep the product once the testing has been completed. Participants can decline the testing opportunity if the product is not a good fit for his/her family. Participants must reside within the United States.

To be considered for this program, please complete the form below. At this time we do not have any current testing opportunities, but we will keep your information on file and contact you when a testing opportunity arises that fits your family.

First & Last Name*

Email Address*

Confirm Email*

Phone Number

Country*

Zip Code*

How did you hear about the Testing Families Program?

Child Information

First Name*

Last Name*

Birth Date*

First Name

Last Name

Birth Date

First Name

Last Name

Birth Date

Phone: 1-800-621-7613 or +1-773-797-9125 Mail: 6515 W Grand Ave | Chicago, IL | 60707Located Internationally?

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