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Customer Satisfaction Survey

Thank you for visiting Radio Flyer today. We hope that we answered all your questions. The feedback we receive from our customers is very important to us. We appreciate you taking the time to complete the following survey:

Is this your first visit to the radioflyer.com website?
Yes
No

 
What was the primary reason for visiting our website today?
Have a specific problem with the product (broken or not working).
Looking where to buy a product.
Looking for instructions.
Looking for information on a new toy.
Other (Please Specify - limit 255 characters)

 
Prior to your visit, did you intend to telephone us for assistance with your question?
Yes
No

 
How well did we help you today?
Very helpful.
Somewhat helpful.
Was not helpful

 
Do you consider your problem resolved?
Yes
No

 
Was your question or issue resolved the first time you contacted our Customer Service?
Yes
No

 
How satisfied are you with the following:
  (1=Very Satisfied and 5=Very Dissatisfied)
The courtesy and professionalism of the representative: 1 2 3 4 5
The knowledge of the representative: 1 2 3 4 5
The technical support provided: 1 2 3 4 5
The speed of service provided: 1 2 3 4 5
The overall quality of service provided:
 1 2 3 4 5

Please select the Customer Service Representative who assisted you:

 
About how long did you have to wait before speaking to a representative?
I was taken care of immediately.
Less than 3 minutes
3 to 5 minutes
5 to 10 minutes
More than 10 minutes

 
About how long did it take to get the problem resolved?
Immediate resolution.
Less than one day
Between 1 and 3 days
Between 3 and 5 days
More than a week
The problem is still unresolved.

If your issue is still unresolved or you are not satisfied, please enter your name, email address or phone number so we can contact you.
Name:   Email Address:   Phone: 

 
On a scale of 0-10 how likely is it that you would recommend Radio Flyer product to a friend or colleague:
(0-6 = Not At All, 7-8 = Neutral, 9-10 = Will Certainly Recommend)
0 1 2 3 4 5 6 7 8 9 10
 
If you were less than totally satisfied, what could have been done to serve you better?

Please add any additional comments:


 
 
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